Agenda

This Google Apps Administrator exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of the topics on the exam. The higher the percentage, the more questions you're likely to see on that content area.

Section 01

User creation, deletion, and administration

• 1.1 Create new users manually, in bulk, and via invitation
• 1.2 Demonstrate how to rename users, move users, add/remove nicknames, and suspend users
• 1.3 Demonstrate how to delete users, retain data files for deleted users, and restore recently deleted users
• 1.4 Use System Roles to delegate administration duties to users in a domain, including custom administration roles
• 1.5 Demonstrate how to reset a user password, force the user to change their password, and monitor the strength of user passwords.

Section 02

Organizational units

• 2.1 Demonstrate how to create and use organizational units to manage users, groups, and security settings
• 2.2 Demonstrate how to manage Google Apps services by organizational unit

Section 03

Google Apps services and organizational access

• 3.1 Demonstrate how to configure sharing settings, storage requirements for Drive
• 3.2 Demonstrate how to use Chrome policies for devices and users
• 3.3 Demonstrate how to manage domain and organization level settings for Google Apps services
• 3.4 Demonstrate how to use reports to determine services use, troubleshoot system issues, and to improve domain security

Section 04

Mail delivery, routing, and filtering

• 4.1 Demonstrate how to configure Google Apps to manage mail routing
• 4.2 Demonstrate how to manage approved or reject sender lists and whitelist senders by domain and IP addresses
• 4.3 Demonstrate how to apply security best practices to email including transmit mail via a secure connection based on system rules
• 4.4 Demonstrate how to filter messages based on general compliance settings, content, and attachment settings

Section 05

Calendar settings and resources

• 5.1 Create and share a group calendar, set-up calendar sharing options, and delegate calendar access
• 5.2 Demonstrate how to create and manage calendar resources

Section 06

Mobile policies and device management

• 6.1 Demonstrate how to use Google Apps Mobile Management to manage Android and Google Sync devices
• 6.2 Demonstrate how to reset user access and prevent access from a lost mobile device

Section 07

Security

• 7.1 Demonstrate how to use exception groups to manage security options by organizational unit
• 7.2 Demonstrate how to configure SSO, OAuth, and 2-step verification

Section 08

Groups

• 8.1 Create a group that will be used as a shared mailbox for a group of users, Q & A Forums, and distribution lists
• 8.2 Demonstrate how to add, edit, disable, and delete a group, and prevent users from seeing other members of the group, and administer group roles
• 8.3 Demonstrate how to share docs, sites, and videos using groups
• 8.4 Demonstrate how to use Groups for Business to manage permissions and group setting